Terms & Conditions

Upon signing this agreement, both parties agree to work together on the following terms and conditions

Subject of Agreement:

This Agreement determines the relation between both parties, their rights and obligations, list and scope of transactions, key commercial conditions, terms of payment, responsibilities of the parties, validity of agreement and terms of cancellation. Wherein,

Dezika Limited Liability Partnership (Dezika LLP) undertakes the responsibility to promote and market tours around the world.

 

HOTEL & AIRLINE:

Dezika LLP acts in the capacity of an agent for hotels and airlines. Our rates are based on the prevailing rates as negotiated by us with consolidators of hotels and airlines or directly with hotels and airlines. Hotel prices are based on the meal plans as outlined in the final tour itineraries. Hotel prices remain subject to change till the point of issue of confirmed vouchers in lieu of receipt of payment by Dezika LLP. Airline fares remain subject to change till the point of issue of ticket in lieu of receipt of payment by Dezika LLP.

The usual 'Check in' & Check out' time for hotels is 12:00 noon/14:00. All tour prices are based on the above times unless otherwise indicated in the itinerary.

Hotels / airlines retain the right to modify tariff / rates or terms and conditions at any time at their discretion. We will not be liable for any such changes made by the hotels / airlines.

 

MEALS

Meals will be provided as indicated in each tour itinerary. We hold the right to alter / change the predetermined venue without prior notice.
You may be asked for personal data anytime you are in contact with DLLP directly or indirectly through a third party.

 

TRANSFERS SIGHTSEEING TOURS & EXCURSIONS

Airport and train station transfers include transport and (in some cases) the assistance of our representative who will assist the client in the check-in/check-out process.

Sightseeing tours and excursions include transport and services of local English speaking guide. Guides speaking other languages are available upon request and are subject to additional charges. Since the services of other language guides may not be available in some cities, sufficient notice is advisable to allow us to reserve the services of the desired language guide. We cannot be held liable, in the event that a desired language guide is not found available.

 

TRAVELLERS REQUIRING SPECIAL ASSISTANCE

Any differently abled travellers requiring special attention must be reported to us at the time the reservation is made. We will make reasonable attempts to accommodate the special needs of such travellers, but we are not responsible in the event we are unable to do so, nor are we responsible for any denial of services by carriers, hotels, restaurants, or other independent suppliers. Most transportation services, including motor-coaches and other vehicles are not equipped with wheelchair ramps. We regret that we cannot provide individual assistance to a traveller for walking, dining, getting on and off motor-coaches and other vehicles, or other personal needs. A qualified and physically able companion must accompany travellers who need such assistance, and must assume total responsibility for such traveller’s well-being.

 

RATES & PAYMENTS

Rates: Due care will be taken to ensure that rates and information provided in the tour itineraries shall be accurate as at the date of finalisation of tour itinerary. However, please note that there could be amendments related to, but not limited to, airline schedule changes, airline and ship fuel surcharges, tax increases and increases in other operational costs. Dezika LLP cannot be held responsible for changes that occur outside its control and reserves the right to increase the price of any travel arrangement up to the date of departure. Changes in price may also include adjustments for major, adverse currency exchange rate fluctuations.

Currency::All rates for our tours are quoted in INR Indian Rupees unless otherwise requested or stated.

Settlement of Payment:Dezika LLP requires its clients/agents to settle payments as below:

At the time of confirmation of tour: an amount equal to advance deposits that need to be paid by Dezika LLP to other service providers to secure bookings (e.g. air and train tickets, some hotels which may require full advance payment at the time of reservation) + 25% of the balance amount.

 

PAYMENT PROCEDURE - WIRE TRANSFER

Process:Bank details for remittances shall be provided at the time of payment.

Wire Transfer payments attract bank charges. Please instruct your bank that you will bear bank charge of sending and receiving bank, to ensure that payment is received against 100% invoice value.

It may take 5 - 8 working days for international payments to clear. Please allow sufficient time for transmission of funds. Remittance is deemed received only when it appears in our bank records.

Payment by Visa and Mastercard cards are accepted through our point-of-sale device, and may attract additional charges.

Amex cards are not accepted.

 

CANCELLATION POLICY

In the unfortunate event that the client cancels a tour with us, the client may be liable to pay cancellation charges. The cancellation charges will be dependent on the timing of cancellation with relevance to the tour start date and as per rules of our service providers.

No refund will be issued for unused or partially used services, in case of cancellation at the discretion of the client, after the departure of tour.

Non-refundable deposit includes all payments demanded upfront by hotels and other suppliers.

Amount of deposit will be determined as per payment guidelines of hotels and other suppliers.

Cancellation charges will be superseded by hotels or other suppliers' cancellation terms, as applicable.

For your convenience, our Website may provide links to other sites. When you click on one of these links, you will be leaving our Website and entering another site. We are not responsible for such third-party sites. You should carefully review the privacy statements of any other sites you visit, because those privacy statements will apply to your visit to such other sites.

Cancellation Policy for Domestic Air Sector:

Cancellation charges are dependent on the airlines cancellation policy, which is subject to change with or without notice.

In the event that, at the sole discretion of Dezika LLP, it is necessary or advisable for the tour to be cancelled due to such events as outbreak of conflict, government intervention, or withdrawal of traffic rights, the refund of all the monies received by Dezika LLP, pro rata if applicable after departure, shall constitute a full and final settlement by Dezika LLP. The operation of the tour program, according to the planned itinerary, is at the sole discretion of Dezika LLP, having in mind the welfare of all participants and the safe and prudent operation of the program.

 

LIMITATION OF LIABILITY

Dezika LLP acts in the capacity of an agent for carriers, keepers of inns, hotels, boarding or lodging houses, restaurants, transport operators, railways, cruises and other service providers. Dezika LLP is not liable for any alteration or change of any kind made by any service provider at any time. The client will continue to remain responsible for any increase in charges or amendments made by service providers.

Dezika LLP does not accept any liability of whatever nature for the acts, omissions, default or misrepresentation, whether negligent or otherwise, made by service providers or other third parties. We do not accept liability in contract or in tort (actionable wrong) for any accident, injury, death, damage, loss, delay, disappointment, stress, frustration, loss of employment, loss of holiday time, additional expenses or inconvenience caused directly or indirectly by force or other events which are beyond our control, or which are not preventable by reasonable diligence on our part including, but not limited to war, civil disturbance, fire, floods, unusually severe weather, acts of God, acts of Government or of any other authorities, accidents to or failure of machinery or equipment or industrial action.

Dezika LLP is not liable for cancellations of journeys, deviations, delays or the failure to provide seats or berths or accommodation, in the event that these are not provided by the relevant principal service provider like airlines / hotels etc.

Dezika LLP arranges ticket bookings and other reservations only as agents for its clients, who accept the laid out terms and conditions of the carriers, hotels, accommodation providers or other service providers with whom Dezika LLP may have arrangements for its clients.

Dezika LLP does not provide any guarantee or warranty, expressed or implied, of any kind to the client or to any other person.

Dezika LLP is not responsible for theft or loss of clients’ valuables or items of personal property.

Dezika LLP is not responsible under any circumstance in case of death or illness of the client.